Return and Cancellation Policy
At Oklahoma Joe’s, we hold our customers’ satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 60 days of purchase.
Returns are only accepted for items purchased directly through oklahomajoes.com or via phone. All returned items must be in their original condition, unused and in their original packaging. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable.
Oklahoma Joe’s does not accept returns on pellets, spices, sauces or electrical service parts.
To Initiate a Return
Please call our Customer Care Team at 1-800-318-7744.
For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. This return policy applies only to items purchased directly through Oklahoma Joe’s via phone or oklahomajoes.com.
Cancellation Policy
If an order you have placed through Oklahomajoes.com or via phone needs to be cancelled, please call our Customer Care Team as soon as possible after purchase. While we will make every effort to accommodate your request, we cannot guarantee your order can be cancelled due to the timing of order processing. Once your order begins to be prepared for shipment, it can no longer be cancelled and must be returned under the Oklahoma Joe’s return policy.