Product Support
Search for replacement parts, register your products or get help with your order. Can't find what you're looking for? Call Customer Service at 1-800-318-7744.
PRODUCT SEARCH
Enter your model number to find everything you need:
- Replacement Parts
- Product Schematics
- Warranty Information
- Product Manuals & Guides
- Product Registration
For help identifying model number, please contact Customer Service at 1-800-318-7744.
Product Registration
Registering your smoker or grill will allow us to connect you with product notifications and help us provide more efficient customer service.
Most Popular
How Do I Season My Smoker?
Before cooking with your smoker, the following steps should be closely followed to both cure the finish and season the interior steel. Failure to properly follow these steps may damage the finish and/or impart metallic flavors to your first foods.
- Brush all interior surfaces, including grills and grates, with vegetable cooking oil.
- Build a small fire on the fire grate or pan with charcoal, being sure not to lay coals against the walls.
- Close door. Position damper and smokestack damper approximately to one quarter open. This burn should be sustained for at least two hours (the longer the better). Then, begin increasing temperature by opening the damper and smokestack damper halfway and adding more charcoal.
Your smoker is now ready for use.
What does the error code on my Rider Pellet Grill mean?