Product Support

Search for replacement parts, register your products or get help with your order. Can't find what you're looking for? Call Customer Service at 1-800-318-7744.

Product Registration
Registering your smoker or grill will allow us to connect you with product notifications and help us provide more efficient customer service.
View our promotions and pricing terms.
Get information on any product recalls or updates on safe product usage.
Can't find what you're looking for?
Please have your Model # and Serial # available when contacting us.
Monday - Saturday: 9:00am - 7:00pm EST
Due to COVID-19, responses may be delayed. We are working to assist you as quickly as possible.
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Monday - Sunday: 9:00am - 9:00pm EST
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